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Privacy Policy

A legal disclaimer

At Oasis Shine, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services. By using our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect personal information from you when you visit our website, book services, or interact with us in any other way. The types of personal information we collect may include:

  • Contact Information: Name, phone number, email address, and billing/shipping address.

  • Payment Information: Credit card details or other payment methods used for transactions.

  • Service Details: Information related to the services you request (e.g., type of service, location, time).

  • Usage Data: Data regarding your interaction with our website, such as your IP address, browser type, pages visited, and time spent on our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: To process your requests for pressure washing, mobile car wash, and exterior cleaning services, and to deliver the services you request.

  • Communication: To contact you regarding your service requests, send service confirmations, reminders, or follow-ups, and provide customer support.

  • Payments and Billing: To process your payments and manage billing information.

  • Improve Our Services: To analyse how our services are used and improve the user experience on our website or mobile app.

  • Marketing and Promotions: We may use your contact information to send you promotional materials, newsletters, or offers related to our services. You can opt-out of marketing communications at any time.

3. How We Protect Your Information

We take the security of your personal information seriously and use reasonable measures to protect it. These include:

  • Data Encryption: We use encryption technology to protect sensitive payment information.

  • Access Control: Only authorised personnel have access to your personal information, and we limit access to sensitive data.

  • Secure Servers: We store your data on secure servers to minimise the risk of unauthorised access.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party vendors or contractors who help us perform our services, such as payment processors or email service providers. These providers are obligated to use your information only for the purpose of providing services on our behalf.

  • Legal Compliance: We may disclose your information if required by law or in response to valid legal requests by public authorities, such as a court order or government agency.

  • Business Transfers: If Oasis Shine undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyse web traffic and provide you with a more personalised experience.

You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

6. Your Rights and Choices

You have the right to:

  • Access and Update Your Information: You can request access to the personal information we hold about you and update or correct it.

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

  • Delete Your Information: In some cases, you may request the deletion of your personal information, subject to legal and contractual obligations.

To exercise any of these rights, please contact us at the contact information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top of the page will be updated accordingly. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Oasis Shine

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