Terms & Conditions

1. Services Provided

Oasis Shine offers the following services:

• Pressure Washing (Residential and Commercial)

• Mobile Car Wash

• Exterior Cleaning (Windows, Driveways, Patios, etc.)

• Gutter Cleaning

• Window and Glass Cleaning

• Lawn Maintenance

We reserve the right to modify, suspend, or discontinue any of our services at any time, without prior notice.

2. Booking and Payment

• Booking Process: To book a service, you must provide accurate details about the service required, including your location, the type of service, and any other relevant information. A confirmation of your booking will be provided upon receipt of your request.

• Payment Terms: Payment for services is due in person at the time of completion of the service. We accept cash and card payments at the time of service. No advance payments are required.

• Service Fees: The prices for our services are listed on our website or as communicated during the booking process. We reserve the right to change pricing at any time, but customers will be notified prior to any changes taking effect.

3. Customer Responsibilities

• Accurate Information: You must provide accurate and complete information when booking our services. Failure to do so may result in a delay or cancellation of the service.

• Access to Property: You must ensure that our team has clear and safe access to the area where the service is to be performed. This includes, but is not limited to, removing obstacles, securing pets, and providing access to water and power sources if necessary.

• Satisfaction Guarantee: If you are not satisfied with the service provided, you must notify us within [insert number] days, and we will address your concerns. We may offer a re-cleaning or a partial refund at our discretion.

4. Cancellations and Rescheduling

• Cancellations: You may cancel or reschedule your service up to 24 hours before the scheduled appointment without penalty. Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee of [insert amount or percentage of service fee].

• No-Show: If you are not present at the agreed time or location, we reserve the right to charge a cancellation fee or to reschedule the service at a later time.

5. Limitation of Liability

• Damage to Property: While we take every precaution to avoid damage to your property, you acknowledge that certain surfaces or conditions may not be suitable for the services provided (e.g., delicate surfaces, old paint). We are not liable for damage to property unless it is caused by our negligence.

• Indemnification: You agree to indemnify and hold Oasis Shine, its employees, contractors, and agents harmless from any claims, damages, losses, or liabilities arising from your use of our services or violation of these Terms.

• we're fully insured up to 10 million.

6. Use of Website

• Intellectual Property: The content of our website, including text, images, logos, and graphics, is protected by copyright and is the property of Oasis Shine. You may not use, reproduce, or distribute any content from our website without our written permission.

• Website Availability: We do not guarantee that our website will be available at all times or that it will be free of errors or interruptions. We reserve the right to suspend or discontinue the website at any time for maintenance or other reasons.

7. Privacy and Data Protection

• Personal Information: By booking our services, you agree to the collection and use of your personal information as outlined in our Privacy Policy. We take your privacy seriously and will only use your personal information for the purposes of providing our services.

• Cookies: Our website uses cookies to enhance your user experience. By using our website, you consent to the use of cookies as described in our Privacy Policy.

8. Third-Party Services

Our website may contain links to third-party websites or services that are not operated by Oasis Shine. We are not responsible for the content or practices of these third-party sites. We encourage you to review the privacy policies and terms of use of any third-party services you use.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of [insert state/territory], Australia. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the "Effective Date" at the top of the page will be updated accordingly. We encourage you to review these Terms periodically.